Refund and Return Policy

We attempt at all times to deliver quality items, and believe that you will be pleased with the items you purchase from www.waxdippedbearhugs.com.  However, from time-to-time, there may be a need for an exchange or return, and you may return any stock items that you have purchased at www.waxdippedbearhugs.com:
You may return your item for full credit within 30 days of the date of purchase. 
The product must be returned in resalable condition. 
If you wish to get a refund for your purchase instead of a credit, 
the standard restocking fee on a returned item is 15%. 

The cost of shipping is not refundable. 
Return shipping is the responsibility of the customer, and must be insured and traceable. 
Return shipments which are lost and not insured by the customer are the customers sole responsibility. 
Date of purchase is the invoiced date, plus 5 calendar days for shipping time. 

1) a full value exchange for another product or, 
2) refund, subject to a 15% restocking fee for all items. 

Either option you select, you must do so within 30 days from the date of receipt of your item, and are subject to the provisions below.

To initiate any return, contact waxdippedbearhugs.com at (678) 567-0955

or email us at:
info@waxdippedbearhugs.com

Do not send prior to instructions from us as to where to ship.

1) The cost of initial shipping and all return shipping is the sole responsibility of the customer, and no refund will be made on the shipping cost portion of your order. If you purchased a product that included free shipping, such as our waterfalls and fountains, then the actual shipping charges we paid to send the product to you will also be deducted from any refund credits. All returns in excess of $100 must be insured. The cost of reshipping any item to you on exchange is also your responsibility. No free shipping on exchanges. 
2) Items returned for either exchange or refund must be in their original condition and shipped back in their original packaging to be acceptable for exchange. Credits and refunds are issued only after returns are received in saleable condition. In the event an item is returned used or, because of it's returned condition, must be repackaged for resale, a 25% restocking fee will be assessed. In the event the returned item is no longer saleable, then the item will be returned to you and no credit or exchange will be permitted unless you have informed the delivery company of delivery damages on the original arrival to you (see below). 
3) Note: For highly customized, special order items, there is a 50% minimum deposit that is non-returnable. 

Cancellations 

Orders placed and paid for by credit card but then cancelled prior to shipment are subject to a 3% cancellation fee to cover cost of credit card fees imposed on us as a merchant immediately upon ordering. Cancellations made after order has been processed are subject to the restocking fees as set forth below. 

Damaged Items 

It is the customer's sole responsibility to properly inspect your items when you receive them. 
If damage to shipping material is obvious, please inspect items immediately and notify the UPS, Fed Ex, or other delivery persons of damages. 
Notification of damages must be made to us within 5 days of receipt of damaged goods, and customers are responsible for notifying the delivery company of damages. 
Retain all shipping materials as they will be needed to show to the shipping company. 
It is very important that you notify us immediately of any damages so we can properly advise you. 

Unless otherwise directed, returns are to be sent to: 
511  Crestbend Lane
Powder Springs, GA 30127